Conflict Resolution

This CPD Accredited Conflict Resolution Training course is for everyone. It provides the most effective techniques and strategies for handling and resolving conflict in the workplace. Conflict can occur in any workplace, this course is, therefore, suitable for all industry sectors. Understand the types of conflict and learn how to prevent conflict with this short course.

Learning outcome:

• Understand the different types of conflict and their consequences
• Learn strategies to prevent conflict
• Understand how to handle serious conflict

Course content:

•  Introduction to Conflict
•  Tips & Techniques
•  Handling Serious Conflict

Available language: 29 languages 

Importance of training:

It’s estimated that 85% of employees deal with conflict at work at some point, and around 29% deal with it on a regular basis.

Conflict can be incredibly negative, having drastic consequences on both individuals and the wider organisation. However, with the right tools, conflict can be managed effectively, saving you money and increasing productivity; helping empower your staff, improving their work experience, and reducing your staff turnover; and helping you manage risks by preventing potential aggression or violence by disgruntled staff, mitigating the legal risks which might result from such actions while fostering a better public perception of your organisation. 

Our Conflict Resolution Training provides you with the tools you and your staff need to properly manage conflict, turning what could so easily be a negative into a benefit for you and your organisation.

Certificate download and prints:

This Conflict Resolution Training course concludes with a 20 question multiple choice test with a printable certificate. In addition, brief in-course questionnaires guide the user through the sections of the training and are designed to reinforce learning and ensure maximum user engagement throughout.

As well as printable user certificates, training progress and results are all stored centrally in your LMS (Learning Management System) and can be accessed any time to reprint certificates, check and set pass marks and act as proof of a commitment to ongoing legal compliance.

What does my certificate include:

Your Conflict Resolution Training Certificate includes your name, company name (if applicable), name of course taken, pass percentage, date of completion, expiry date and stamps of approval or accreditations by recognised authorities.